Shipping Policy
| Shipping Method | Standard Shipping |
| Handling Time | 2-3 Days |
| Transit Time | 7-12 Days |
| Shipping Charges | Calculated At Checkout |
| Tracking Code | Included |
| Cut Off Time | 05:00 PM |
NOTE: Delivery times are estimates for information only. We are therefore not responsible for delays due to the carrier.
Free Shipping with Tracking Number On All Purchases.
No restocking fees are charged to consumers for the return of a product.
Our goal is to provide you with the best shipping options every day. we deliver to hundreds of customers, ensuring that we always provide you with the highest levels of responsiveness.
Working days: Monday to Friday (8:00 a.m. to 8:00 p.m.)
Delivery method:
These deadlines are given as an indication, these are the data indicated by the carrier, it is possible in certain circumstances that these deadlines are slightly extended by a few days. You will understand that these delays are beyond our control.
We deliver throughout UAE.
This period is beyond our control and is necessary to ensure 100% secure deliveries.
Orders placed before 05:00 p.m. Gulf Standard Time will be processed the same day. Orders placed after 05:00 p.m. Gulf Standard Time will be processed the next business day.
What happens next?
You will receive a confirmation email with your order details. This email will contain links to track the status of your order or a number to track the status of your order.
What if I am not available on the day of the order?
Our parcels are delivered by carriers who sometimes require a signature against receipt. If this is the case and you are not on delivery, a card will be delivered to your mailbox with information on how to proceed. Packages delivered by post generally do not require a counter-signature.
Missing and lost products : please see our return policy here.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
- Withstands high tensile force
- Preserves heat and light radiation
- Nontoxic
- Odorless
- Ecological
- Lightweight
Parcel tracking
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you have not received an email, please check your spam folder. You can track your order at any time on our Order Tracking page.
Lost or Stolen Packages (if applicable)
phorally.com is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, phorally.com will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at forallyforally@gmail.com.
Change of delivery address
For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.
After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.
Unavailability on delivery:
Our delivery partners will try three times before an item is returned to our warehouse. Be sure to add your available phone/mobile number to the delivery address while placing an order, this will speed up the delivery process.